Returns Policy

Note: No food or medicine items can be returned. (This is an FDA regulation)

Returns will be credited for merchandise only. Returns do not include shipping and handling charges.

All returned products must be in the original manufacturer’s shipping cartons, complete with all packing and associated materials.

Any special order items not on our site are non-returnable nor can be canceled once the order is placed with the vendor. Once the order has been placed with the vendor, the product is then the responsibility of the ordering customer.

ADDENDUM TO RETURN POLICY

In an effort to protect our employees, we are implementing a temporary return policy that will not allow the return of Janitorial, Safety and PPE (i.e. sanitizers, disinfectants, gloves, paper, etc) products until further notice. This addendum was added to protect our employees as we provide products to many different customers across the country.

Timeline for defective merchandise:
30 days from date of invoice for any defective merchandise
1 day from date of invoice for any concealed damage or concealed warehouse errors (ex: wrong product or shortages)
5 days from date of invoice for all visible damage and visible warehouse errors.

Timeline for general returns
Items can be returned within 30 days from date of invoice due to customer error. Merchandise must be returned in re-saleable condition
There will be a 15% restocking fee on all items over 30 days since date of delivery.
There will be a 50% restocking fee on all items over 60 days since date of delivery.

To generate a return request, please log into your account or contact customer service.
901-372-8588